1. Introduction

Newcastle Van Security Locks ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

This policy applies to information we collect through our website, by phone, by email, and through our quote and enquiry forms.

2. What Information We Collect

We may collect the following types of personal information:

Contact details: Your name, email address, phone number, and postal address when you submit a quote request or contact form.
Vehicle information: Details about your van (make, model, year) that you provide when requesting a quote for lock installation.
Service details: Information about the services you're interested in and any messages or requirements you share with us.
Website usage: Anonymous usage data collected via cookies (see our Cookie Policy for details).

3. How We Collect Information

We collect information when you:

Submit a form on our website (quote request, contact form)
Call or email us directly
Browse our website (cookies and analytics)

4. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes for our services
Arrange and carry out lock installations at your location
Communicate with you about your booking or service
Improve our website and services
Comply with legal obligations

We do not use your information for automated decision-making or profiling.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

Consent: When you submit a form or enquiry, you consent to us using your details to respond.
Contract: Processing necessary to provide services you've requested (e.g., booking an installation).
Legitimate interest: To improve our services and respond to enquiries efficiently.

6. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely and is only accessible to those who need it to provide our services. Form submissions are stored through our secure hosting provider's infrastructure. We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With service providers who help us operate our website (e.g., hosting, form processing)
If required by law or to protect our legal rights

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your personal data (the "right to be forgotten")
Object to or restrict processing of your data
Withdraw consent at any time (where processing is based on consent)
Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: Contact us via our quote form
Phone: 07511 539 396

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.