1. About These Terms

These Terms and Conditions ("Terms") govern the supply and installation of van security locks and related products ("Services") by Newcastle Van Security Locks ("we", "us", "our") to you ("the Customer", "you"). By engaging our Services, you agree to be bound by these Terms.

These Terms apply to all quotations, orders, and contracts for the supply and installation of van security products.

2. Quotations

All quotations provided are valid for 30 days from the date of issue, unless otherwise stated.
Quotations are based on the information you provide about your vehicle. If the vehicle details are inaccurate or the vehicle condition differs materially from what was described, we reserve the right to revise the quotation.
Quotations are free of charge and without obligation.

3. Booking and Appointments

Installation appointments are confirmed once a date and time have been mutually agreed.
We will make every effort to arrive at the agreed time. Where delays are unavoidable (traffic, weather, previous job overrun), we will notify you as soon as reasonably possible.
If you need to reschedule or cancel an appointment, please give us at least 24 hours' notice. Repeated short-notice cancellations may require a deposit for future bookings.
We require safe, legal access to your vehicle at the agreed location. If we cannot access the vehicle on arrival, the appointment may need to be rescheduled.

4. Installation

All installations are carried out by experienced fitters using appropriate tools and techniques for your vehicle make and model.
We take reasonable care to avoid damage to your vehicle during installation. Minor marks around installation points are inherent to the fitting process and do not constitute damage.
If we discover pre-existing damage, rust, or structural issues that may affect the installation, we will inform you before proceeding and discuss any impact on the work or price.
It is your responsibility to ensure that any existing vehicle modifications, wraps, or linings are disclosed before installation, as these may affect the fitting process.

5. Pricing and Payment

All prices are in pounds sterling (£) and include VAT where applicable.
The price quoted is the price you pay, unless additional work is requested or becomes necessary due to circumstances not apparent at the time of quotation (in which case we will agree any additional cost with you before proceeding).
Payment is due on completion of installation unless otherwise agreed in writing.
We accept payment by bank transfer, cash, or card (subject to availability).
For fleet or large commercial jobs, payment terms may be agreed separately in writing.

6. Product Warranty

All products supplied are covered by the manufacturer's warranty. Warranty periods vary by product and manufacturer.
The manufacturer's warranty covers defects in materials and workmanship of the product itself, under normal use.
Warranty does not cover damage caused by attempted theft, vandalism, accident, misuse, modification, or failure to maintain the product.

7. Workmanship Guarantee

We guarantee our installation workmanship. If a lock we installed develops a fault related to our fitting within 12 months of installation, we will inspect and rectify it at no charge.
This guarantee applies to the installation quality, not to the product itself (which is covered by the manufacturer's warranty).
This guarantee does not cover issues arising from attempted break-ins, misuse, accident, or failure to follow care instructions.

8. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Our total liability for any claim arising from our Services is limited to the total price paid for those Services.
We are not liable for indirect or consequential losses, including but not limited to loss of earnings, loss of business, or loss of vehicle contents, arising from the use or failure of our products or Services.
Van security locks are deterrents designed to make theft more difficult — they do not guarantee that your vehicle or its contents will not be stolen or broken into.

9. Your Responsibilities

You warrant that you are the owner of the vehicle, or have the owner's permission, to have security locks installed.
You are responsible for maintaining the installed products in accordance with any care instructions provided.
You should inform your vehicle insurer about any aftermarket security devices fitted to your vehicle, as this may affect your premium or coverage.

10. Cancellation Rights

For consumers (not businesses), the Consumer Contracts Regulations 2013 give you a 14-day right to cancel from the date you enter into a contract for Services.
If you request that the Services begin within the 14-day cancellation period, and we have your express consent to do so, you lose the right to cancel once the Services are fully performed.
To cancel, you must inform us by email or in writing within the cancellation period.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions about these Terms, please contact us:

Email: Contact us via our quote form
Phone: 07511 539 396

Terms & Conditions